The first step for this is to be clear about how it is going to help you within your website and what advantages it is going to bring to your strategy, a point that executive email list will explain below, so if you are interested, keep reading! To start using a chatbot within your strategy, the first thing you have to do is design a conversational experience executive email list so that it knows where to take the customer in the conversation, so prepare a good script with questions that they are not too general or open so that the client follows the path that you mark without going too far off the rails.
How does a chatbot work? In order for a machine to be able to interact with humans, which is not at all easy, what it uses are several principles of natural language: Natural Language Processing This is used to divide between words and sentences, it is a first executive email list of understanding in which factors such as the user's own emotions are also considered. Natural Language executive email list (CLN) This is what helps the chatbot to understand what the user has said, it does this through tools based on algorithms and rules that help build a dialogue, using lexicon, synonyms, topics, etc.