At the same time, Meituan makes meals more efficient, and Didi makes travel more efficient. Come back and continue to look at this demand. During the user survey in the previous article, Lao Wang said that the few car owners interviewed were more worried about 'user trust issues and some problems that may arise in the service', so what are these problems? The new direction of automotive aftermarket services, can car washes break out of the late night For example, there are many things in a private car, fear of being spied on or stolen during service, and shoddy products used in beauty care, etc., users have concerns. Then we can use brainstorming and user interviews to obtain these questions, and then classify and disassemble them.
The new direction of automotive aftermarket services, can car washes break out of the late night There are three trust issues, we will analyze them one by one. The issue of credit information for service personnel needs to be avoided at the company level and checked when hiring service personnel. The products are shoddy. For example, I want to wax. There are many kinds of waxes, 300, 50. This can be optimized and limited from the product side. Of course, it also requires operational cooperation. For example, when a user chooses beauty, the product is Can provide product anti-counterfeiting certificate. Service standardization is to integrate Phone Number List industry standards into services to avoid misunderstandings caused by cognitive barriers on both sides.
For example, I think car washing includes foot pads and car cleaning, but you understand that car washing only washes the appearance. There are also three risk issues. The first is the problem of untrustworthy car owners. The car owner drives to wash or groom the car on his own. Under the eyes of the car owner, there is no possibility of hands and feet on the vehicle, so even if the vehicle itself has serious problems, there will be no blackmail. However, for car washing, it is the owner of the car who delivers the vehicle to the car wash. When there is a problem, the car wash is bound to become the key responsible person. Vehicle accidents also include violations of laws and regulations, such as driving from the parking space to the car wash, and scratching on the way, which will affect the car owner and cause property damage.